Alyson Caffrey and her team at Operations Agency were consummate professionals. They have a very efficiency process for capturing your institutional information and structuring it in a way that can be conveyed clearly in Trainual for onboarding and continuing education purposes. Alyson provided us with a Playbook to index all the processes, procedures, policies, and trainings that we knew our new and existing employees must be proficient in to perform their jobs well. The result was a comprehensive onboarding and training program that we can rely on, add to, edit, and even work with Alyson's team in the future to expand upon. I cannot recommend her and her team enough to those looking to take on this large task.

“Operations Agency's content is thorough and structured with plenty of space for creativity and innovation. It focuses on finding the pulse of your company and creating a brand congruent experience.  The nuggets of wisdom and “a-ha” moments incorporated throughout, bring refreshing insight into an often mundane task. They are honest, transparent, and friendly, offering feedback that is immediately usable and effective.”

“Before we worked with this team, we didn't have processes and systems in place in our business.  We were losing team members and clients.  After working through the Operations Simplified process, we hired a very effective team member who can work with me on repeatable, scaleable projects.”

“Within one week of Operations Simplified we hired two new team members who are a better fit for our company culture with a turnaround time of less than half of the previous hires at an almost 20% lower rate.  One of the best investments you’ll make this year. And, you can thank me later.”