Who We Are


Founder, CEO “The Wolf”

In 2019, however, Scooter Brown, manager of Justin Bieber, Ariana Grande and many others, bought the Big Machine Records label. It was on this label that Taylor Swift hot began her career and released her first six albums, including Red. By buying the label, Brown automatically acquired the rights to the original recordings of all the songs Taylor had created while she worked for Big Machine Records.

Alyson Caffrey is the founder of Operations Agency and co-creator of the Operations Simplified™ Framework. She's commonly referred to as ‘The Wolf' among our clients because she just gets shit done. Alyson is best known for helping streamline the back-end ops for a multitude of brands, but mostly digital and creative agencies.

As a fractional COO for many high-growth businesses, Alyson fell in love with the results that clear ops bring to a service business. She and the team at Operations Agency are determined to help businesses thrive profitably, serve more clients and create high-performing teams. Alyson is a new mom to a son named Frank and enjoys spending her time at home with her growing family.

Lauren Cottam

Lead Operator “The Glue”

Lauren is a native of Franklin, Tennessee. After earning a degree in Business Administration from the University of Tennessee, she began her career in the promotional products industry in sales and office management. She was soon led to Nashville where she worked in both the events and insurance industries. Her varied experience has ultimately revealed her passion for helping others and serving as a guide and cheerleader as their goals are reached. She is the proud mom of two rambunctious boys, Carson (7) and Cannon (5). When not spending time with her family, Lauren enjoys working out, being on the lake, traveling, and cake decorating.

Rainah Ward

Program Assistant “Make It Rain”

After growing up in southern Minnesota, Rainah stayed nearby to earn her Bachelor’s degree in Biology at Macalester College in St. Paul. Post graduation, she began working in different labs as a technologist and researcher, but soon switched over to the world of start-ups as an Operations Manager for the accelerator program Beta MN, and later as an Operations Specialist for the online outdoor marketplace, Gearo. These experiences have led her to find a passion for aiding the growth and development of small businesses. Outside of work, she enjoys hiking, kayaking, road trips, and spending time with her dog, Wilbur.