Who We Are


Founder, CEO “The Wolf”

Alyson Caffrey is the founder of Operations Agency and co-creator of the Operations Simplified™ Framework. She's commonly referred to as ‘The Wolf' among our clients because she just gets shit done. Alyson is best known for helping streamline the back-end ops for a multitude of brands, but mostly digital and creative agencies.

As a fractional COO for many high-growth businesses, Alyson fell in love with the results that clear ops bring to a service business. She and the team at Operations Agency are determined to help businesses thrive profitably, serve more clients and create high-performing teams. Alyson is a new mom to a son named Frank and enjoys spending her time at home with her growing family.

Lauren Cottam

Administrative Assistant “The Glue”

Lauren is a native of Franklin, Tennessee. After earning her BA in Business Administration from the University of Tennessee, she began her career in the promotional products industry in both sales and office management. She was soon led to Nashville where she found her love of the events industry through roles at Vanderbilt University Medical Center and with the luxury events company, Sage Nines Event Productions. She and her husband, Jeff, are the proud parents of two rambunctious boys, Carson (4) and Cannon (2). When not spending time with her family, Lauren enjoys running, being on the lake, traveling, and cake decorating.