Have you ever created a process or outlined a workflow in your business that you thought would increase outcomes or productivity in your team?

Does it sit in a binder collecting dust somewhere or lie buried in a google doc that no one has access to?

See, processes can be some of the most powerful tools you have in your arsenal if used correctly.

Most business owners and operators believe that outlining the steps to achieve an outcome in their business is enough to guide their team to success.

What really want to create from a process is self-sufficiency…

Let me explain…

When you begin writing a process, the first thing we all default to do is list the first step.

This is a great place to start, but arguably not the best.

Before even listing the first step, we need to discern two things:

  1.     Where does this process fit into my company vision?
  2.     What are the outcomes I want it to create?

The first one is a fancy way of saying, ‘why do we do this in the first place?’

Humans have the basic need for context, give your team that by including at the very top of your process: here’s why we do this and why it matters to our company.

This context tells your team members not only how that process fits into the company mission, but how their role is essential in its completion.

I could say the second point makes you ‘think with the end in mind’ but that’s a load of BS.

Everyone always thinks with the end in mind…

No one ever started a diet or trained for a marathon thinking ‘I just want to run 1 mile today’…

No one ever launched a business because they wanted to spend today cold calling prospects.

They began with the goal (the washboard abs, glory of crossing the finish line, running a mission-driven organization) and then back-filled it with the steps to get there.

The real reason we talk outcomes right away is to make sure we’re beginning to create an agreement between you and the team member(s) working the process.

When your team knows what they need to create and know how it fits into the company vision as a whole, they then have the opportunity to enter into agreement with the business owner to achieve those outcomes.

With the outcomes at the beginning of the conversation, we can now work creatively between team and system to achieve an outline for how we can get there.

For more on structuring collaborative agreements to get more out of your processes, head to www.operationsagency.com/elements